HOW SHOULD I HANDLE A COMPLAINT?
Take it Seriously.
When an employee complains (or you hear about misconduct) you must take it seriously. Why? Because providing a safe and fair work environment is your legal and ethical responsibility. And, when proper investigative techniques are used, most issues are not only resolved but end up making the work place and work relationships better. But, what if someone is making a false claim? Swift and immediate discipline will let team members know that false claims will not be tolerated.
Create a Plan.
Before calling people into your office,create an investigation plan. What